Shipping policy

Welcome to Ziya Parfum. We are committed to delivering your order safely and on time.

Processing Time

* All orders are processed within 1–3 business days after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Estimated delivery times:

* India: 3–7 business days
* International: 7–15 business days (if available)

Delivery times may vary depending on your location and courier service availability.

Shipping Charges

* Shipping charges are calculated at checkout based on your location.
* Free shipping may be available during promotional offers or on selected orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to track your package in real time.

Delays

Unexpected delays may occur due to:

* Weather conditions
* Courier service issues
* High order volume
* Customs clearance (for international orders)

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address is correct before placing an order. Ziya Parfum is not responsible for delays or lost packages due to incorrect address details.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, contact us within 48 hours of delivery with photos and order details.

For shipping-related questions, contact us at:

* Email: ziyaparfum@gmail.com
* Instagram: @ziya__parfum

Thank you for shopping with Ziya Parfum.